OPSEU looking into prevalence of 'client aggression'

'How common is it for staff to witness or experience aggression in the clients they support?'

Toronto (10 Feb. 2010) - The Ontario Public Service Employees Union (OPSEU/NUPGE) is encouraging members to participate in a Work and Well Being study to assess staff experience with client aggression.

Among the questions the union is hoping to have answered are the following:

  • How common is it for staff to witness or experience aggression in the clients they support?
  • What sort of an impact does that experience have on the health and well being of staff?
  • What efforts by agencies appear - in the view of staff members - to make a difference?

The Centre for Addiction and Mental Health (CAMH) is conducting the study, which OPSEU says has been reviewed by experts and deemed to be worthwhile.

"Your participation will help raise awareness of this issue. Please take 15 minutes to compete the online survey or print out the attached copy. The survey must be submitted by Feb. 28."

NUPGE

The National Union of Public and General Employees (NUPGE) is one of Canada's largest labour organizations with over 340,000 members. Our mission is to improve the lives of working families and to build a stronger Canada by ensuring our common wealth is used for the common good. NUPGE

More information:
• Take Survey: Client Verbal and Physical Aggression Experienced by Staff Workers
• Download Developmental Services Poster - pdf

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